General:
Do I have to have an account to make a purchase from your site?
No, however you are still required to provide your name, contact information and address before checking out. Your account will automatically be created after check out.
How do I place an order?
Placing an order has never been easier! Just launch our new site (www.computermania.co.za ), login or sign-up, fill your cart, follow 4
steps to check out. Once 4-steps are complete you can make the payment.
What happens if I forgot my Password?
Simply go to login page of website, click on ‘Forgot your password?”,
enter email associated with account, check your inbox for password reset link
and create a new password. Once you’ve confirmed your new password click “Reset
Password” button to save it and simply sign in.
Are stock levels guaranteed?
As a result of our competitive pricing and the significant demand for our diverse stock items, we cannot guarantee stock availability. In the event that an item you purchase on our website sells out before we can secure it from our suppliers, we will promptly reach out to discuss either finding a comparable alternative product or issuing a refund for your purchase.
Can I request a quote for a bulk order?
Yes you can, please reach out to sales@computermania.co.za.
App:
Is the Computer Mania App available for both Android and iOS?
Yes, the Computer Mania App is available on both Android and iOS platforms. You can download it from the Google Play Store for Android devices and the Apple App Store for iOS devices.
Is there a difference between the products and prices available on the app versus the website?
Yes, there are some exclusive offers available only to app users. These 'App-Only Deals' are special promotions that are not available on our website. New app deals are released at the beginning of each month, and you'll receive notifications to keep you informed about these limited-time offers. However, aside from these exclusive deals, all other products, prices, and listings are identical to those available on the Computer Mania website. Click here to view this months App-Only Deals
Do I need an account to use the Computer Mania App?
Yes, you need to create an account or log in with your existing Computer Mania account to access all features of the app, including making purchases, tracking orders, and managing your wishlist.
What should I do if the app is not working properly?
If you're experiencing issues with the app, try restarting your device and ensuring you have the latest version of the app installed. If the problem persists, please contact our support via devteam@computermania.co.za.
Can I use discount codes and vouchers on the app?
Yes, you can apply any valid discount codes and vouchers during checkout in the app, just like you would on our website.
How can I update my personal information on the app?
You can update your personal information, including your shipping address, email, and contact number, by going to the "My Account" section within the app.
Payment Methods
What payment methods do you accept in-store?
Card, Cash, EFT and Payflex.
Do you accept lay-buy payments?
Unfortunately lay-buys are not accepted.
Can I use multiple payment methods for a single transaction?
In store yes, payments can be split between card/cash/EFT.
Do you accept contactless payments such as Apple Pay or Google Pay?
Yes, you can pay using your phone/smart watch.
Can I pay with cash for online orders picked up in-store?
No, you cannot, online orders are paid before they are shipped.
Do you offer installment payment options?
We accept credit via Mobicred, Fasta or Payflex.
Please register on their
respective websites and then you will be able to pay on our site once approved.
Available on the online store only.
https://www.fasta.co.za
https://mobicred.co.za
https://payflex.co.za
What currency do you accept for international orders?
You can pay using WISE or do an international transfer in any currency,
as long as you use our SWIFT code for international transfers.
Shipping:
How do I know if my order was successful?
Our site will send you an automatic e-mail thanking you for your order, should
you receive that, your order has been placed successfully and all that remains
is for you to make payment.
Are there any pick-up points where I can collect my online order?
Yes, we have over 35 stores and destinations where you can collect your
online order free of charge. Simply select whichever store is closest to you
and you will be notified once your parcel is ready for collection.
What shipping methods are available for online orders?
We can ship directly to your physical address or you can select a store
close to you as a pick-up point.
What is the estimated delivery time for standard shipping?
Delivery to major centers
is usually between 2 to 3 business days.
Can I track my order once it has been shipped?
Yes, a tracking link will
be shared for all courier shipments. In-store pickups will receive a notification when ready.
Is express shipping available for urgent orders?
Express shipping is not
available online, please contact sales@computermania.co.za
for urgent requests.
Do you offer shipping insurance?
All products are insured
while in transit.
Who is your courier?
The Courier Guy
Where do you deliver?
We deliver anywhere in South Africa.
After Sale Support & Returns:
Can I return online purchases to a physical store for Warranty/Refund?
Yes, with original
packaging and copy of your Invoice for warranty. T & C’s apply.
How do I initiate a return for a defective product?
You may return the item to any Computer Mania store with original packaging and a copy of your invoice or an e-mail can be sent to orders@computermania.co.za
What is the warranty coverage for your products?
All our windows machines
carry a 3 year warranty. Hardware carries a 1 year and consumables a 6 month
warranty. Please refer to your invoice,
our website and the terms and conditions of the warranty which will be with the
product or communicated electronically.
Can I exchange an item instead of returning it for a refund?
Yes, provided the item is
unopened/unused and in a re-sellable condition.
What should I do if I receive the wrong item or if my order is incomplete?
Contact orders@computermania.co.za
for assistance.
Do you offer any extended warranty options?
We offer a 3-year warranty
on all Windows Pre-built PC’s and laptops. Register your device for warranty here. We also have an option for a 3 year
warranty on Macbooks.
What is the process for returning a gift purchased from your store?
Gifts are to be unopened/unused and in a re-sellable condition with Invoice details supplied
Technical Services:
Do you offer technical support for products purchased in-store?
Yes, technical support is
offered at all stores.
What types of technical services do you provide?
We offer a full range of technical services for laptops, desktops and
connectivity, including board level repairs and call outs. Click here to view services and respective pricing.
Do you offer installation services for large appliances or electronics?
No.
Can you help with software installation and configuration?
Yes, for more information click here.
Do you provide data recovery services?
Yes, we can assist with data recovery. Click here for more information.
Can you assist with troubleshooting network or internet connectivity issues?
Yes, enquire in store.
Do you offer remote technical support services?
No.
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